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7 States, Governors Team To Tackle Hospital ‘Frequent Flyers’ Problem

By Kelsey Miller

July 12th, 2013, 3:46 PM

Seven states and the National Governors Association are teaming up to find ways to save money and better coordinate the care of Medicaid and uninsured patients who frequently use hospital emergency rooms and other costly health services.

“There’s a handful of people who drive most of our spending,” said Dan Crippen, the executive director of the National Governors Association. These patients, called “super-utilizers” or “frequent flyers,” often go to a hospital to get treated for a recurring health issue that can be treated more effectively in other ways, he said.

Connecting these patients with community services can bring down costs in the long run.

“It’s not just physical health services,” Crippen said. “There are a lot of non-physical health services that can help these folks out.”

These patients make up  5 to 10 percent of hospital patients, according to Crippen.

States leaders will first meet as a group — then officials will spend 18 months implementing the plans in their communities. Alaska, Colorado, Kentucky, New Mexico, Puerto Rico, West Virginia and Wisconsin are the states participating in the project.

Officials from each of those states will work with the association and national health care experts to develop a plan that will redirect these patients to care that is less costly, more efficient and more accessible. The effort will also explore non-medical issues that these patients often confront, such as transportation and housing problems. For example, Crippen noted, asthma patients may be able to control their condition and avoid costly trips to the doctor or the hospital if they have an air conditioning unit at home, but often state programs don’t have the authority to spend money on such non-medical interventions.

Additionally, patients who are given prescriptions sometimes don’t fill them because they don’t have transportation to a pharmacy, Crippen said. By coordinating delivery or mail-order prescriptions, he added, experts say individuals will have to visit ERs less often.

“Our current health care system doesn’t pay for those as health care costs,” Crippen said, and this effort by the states would seek to find ways to solve a patient’s multiple issues at one time.

6 Responses to “7 States, Governors Team To Tackle Hospital ‘Frequent Flyers’ Problem”

  1. rick says:

    Where’s Texas? Where’s Pennsylvania? Oh, I forgot! Texas and Pennsylvania have not evolved out of the Cro Magnon era.

  2. Barriers to health impede many of the frequent flyers and chronically ill. The barriers can be financial, cognitive, behavioral, or transportation. Overcoming the barriers requires an ombudsman that our medical system rarely provides. Doctors address even complex health issues are addressed in a few minutes in most cases and seem to expect total comprehension. Impossible! It takes a team: nurses, dietitians, social workers, pharmacists, doctors, and even a chef to teach people how to cook real food again. But, the team can be virtual connecting with most patients by phone or electronically to overcome the barriers, facilitate care and correct misunderstandings.

  3. Sonya says:

    This is a start, but how about we take it one step further and actually improve the built environment and access to healthy foods in the communities of these frequent flyers in the first place instead of merely connecting them with social services?

  4. John C says:

    Been dealing with the underserved population for many years now. Often seems to be the belief among professional health suppliers that if one simply provides enough of a support sytem (dieticians, social workers, psychologists, pharmacists, etc.) and patient education that the problem will be solved. One must consider the difficult part of the equation: motivation—to actually take the steps toward better health overcoming long ingrained habits, possibilities (very real) of secondary gain (threat of the loss of disability, welfare, if one gets better), and generational inertia. Who is going to be the healh professional to fix that and what is their proven success rate?

  5. Anne Kinzel says:

    The article states ““Our current health care system doesn’t pay for those as health care costs,” Crippen said, (…)” Really…

  6. James says:

    While Texas in not part of this specific initiative, it has been working on the issue of super-utilizers for some time and has been working with other states on it.

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