Short Takes On News & Events

Call Centers For Health Law Marketplaces To Create 9K Jobs

By Phil Galewitz

May 3rd, 2013, 12:26 PM

The federal health law derided as a “job-killer” by critics will create an estimated 9,000 jobs in 14 states this summer to handle consumer inquiries about new online insurance marketplaces.

The jobs are through Vangent, a General Dynamics subsidiary, which was awarded a $530 million one-year contract by the federal government to set up call centers to answer inquriers related to the insurance marketplaces in 34 states where they will be run in whole or part by the federal government. Other states will run their own marketplaces with their own call centers.

The marketplaces open for enrollment Oct. 1, and are the key way the law expands health coverage to about 27 million people by 2016.

Health and Human Services Department officials did not specify which 14 states would get the jobs.

Vanget was initially awarded a $28.2 million contact –as KHN reported last week–but that was only for the first two months.

Under the federal contract awarded to Alexandria, Va.-based Vangent Inc.,  the company will also field inquiries about Medicare, Medicare Advantage and “other relevant programs,” the award announcement stated.

The call center for the new insurance marketplaces is expected to be in operation by June and will be able to field calls every day, 24 hours a day, according to the Centers for Medicare and Medicaid Services.

Vangent, which was bought by General Dynamics in 2011, does work for numerous federal agencies including the U.S. Departments of Health and Human Services, Commerce, Education, Justice Labor , State, Veterans Affairs and Military Health Systems.  A report which the company filed with the Securities & Exchange Commission in 2010 said that almost half its revenue came from HHS contracts.

11 Responses to “Call Centers For Health Law Marketplaces To Create 9K Jobs”

  1. paula says:

    Republicans are getting desperate! They are throwing every name in the book at the Affordable Care Act. They call Obamacare a job-killer. Fact is, Obamacare is currently working very well for millions of Americans and it’s going to create jobs. Republicans hate the fact that all signs are positive. Neanderthal Republican governors all across America are doing their best to destroy Obamacare by refusing the Medicaid Expansion when in reality, what they are doing is leaving many of their own residents without health insurance and allowing their hospitals to go broke in paying for the uncompensated care that the uninsured receive in the emergency rooms. They care more about politics than they do about their own constituents. Meanwhile, those that pay for their insurance see their rates skyrocket because of the hidden premiums in caring for the uninsured. Once again, Republicans find themselves without any excuse for their hateful and spiteful behavior. Once again, Republicans find themselves on the wrong side of the issues. Any wonder why Republicans saw such massive losses at the polls in November of 2012? Morons!

  2. Silly says:

    Paula, you’re the moron! Where the hell do you think that 28.2 million comes from??? Our tax dollars… This “job creation” is just a facade. Robbing Peter to pay Paul (a). Wake up! Government doesn’t and shouldnt have to control everything….it’s the worst run business in the country!

  3. paula says:

    Any government that mandates uncompensated care in emergency rooms is “the worst run business in the country”. Any government that mandates that hospitals pay for the uncompensated care of the freeloaders while they don’t mandate that patients carry health insurance is “the worst run business in the world”. Finally, for the first time in our history, Obamacare forces people to buy health insurance or pay a tax. Anyone who thinks this is a bad business principle is a complete moron. Every other nation in the world mandates that their citizens participate in purchasing health coverage. Either they buy private health insurance or they pay heavy taxes. America is finally waking up to that fact. Americans pay twice as much as any other industrialized nation in the world for their health care and yet 25 percent of Americans are uninsured or underinsured. What patriotic American wants to continue to allow health care freeloaders to continue to work their scams and play their games? Obamacare begins to change that behavior. Obamacare begins to make the freeloaders pay their fair share. Obviously, you don’t like everyone paying their fair share, right? Silly person, “that” is where the money will come from. It comes from having a very large “mandated” risk pool. It comes from reducing the freeloader population and making them participate and making them pay. It’s a really neat idea! All Americans must carry health insurance. Get it? Huh? It was originally a Republican idea. It was originally a Romneycare idea. It was originally a Newt Gingrich idea. It was originally a Heritage Foundation idea. Obviously you have a very short memory, huh? Who’s the real moron here?

  4. norman says:

    Paula is right…

    I’ve been associated with the insurance business for my entire life. If there’s one immutable law about any insurance product, it is this…

    “The greater the risk pool, the less the cost”

    It’s that simple! Any insurance broker worth their salt must agree to that premise. It is time tested. If it is based upon increasing the risk pool and mandating more participation and mandating more people purchasing insurance, Obamacare has a very high probability of being successful. That’s just my opinion.

  5. Windy says:

    Good discussion. All sides of this topic have extremist views that are based solely on politics. By their very nature, political parties are not pragmatic. You will not find honesty and truth from politicians. By definition, politicians are dishonest. When they tell you that Obamacare will end in success or failure, at best it is their opinion. That opinion is not based on fact or experience. It is nothing more than a political talking point. Nobody knows for sure if Obamacre will be a sucess or a failure. Only time will tell. If someone says they know for a fact that Obamacare will be a success or a failure, they are lying. They should be ignored. Norman has stated a fact that has been proven over centuries. Insurance companies base their entire business plan on risk. The greater the risk pool, the greater the chance of success. That is not theory. That is a proven fact. The CBO estimates that, beginning in 2014, Obamacare will insure 30 million additional Americans. That means 30 million Americans will be added to the health care insurance risk pool. If Obamacare adds 30 million more people to America’s health care insurance risk pool, it will decrease risk and increase the probability of success. It’s not rocket science, that’s just how insurance works. Not to mention, the insurance that these 30 million people buy will be private insurance. The government is not selling insurance on the health exchanges. It is completely insane to call Obamacare a “massive government takeover”. That’s just another political lie!

  6. Elmer says:

    Bottom line, you either want the uninsured to continue to receive uncompensated care at the hospitals emergency rooms and slowly watch hospitals go bankrupt, or you want to end that insanity and try something different. The posts here explain how insurance works and how risk pools work. If you insist that the uninsured buy private health insurance, you have less uninsured people showing up in the emergency rooms and taking advantage of the uncompensated care that hospital are required to deliver. How in the world can that be a bad idea? How can anyone who already buys health insurance be opposed to mandating that the uninsured also participate?

  7. norman says:

    Show me a business where it’s okay if customers don’t pay their tab. Hospitals in America are the only business where the government forces them to accept non-paying customers. Is that the business model that Republicans want to defend? Is that the free enterprise model that Republicans want to defend? Where in the world do countries let that happen? Where in the world do political parties celebrate freeloaders? Only in America! When did you ever think Republicans would be defending freeloaders? They have no argument, do they? All they have is sour grapes that they lost the last election. That’s it! Obamacare is an exact copy of Romneycare but Republicans refuse to admit it. They scream about the individual mandate but they think it’s okay to mandate that hospitals must provide uncompensated care? Talk about hypocrites!

  8. mike king says:

    Obamacare is a good idea that went very wrong……we all think we need to fix our healthcare system, however the way Obamacare is trying to fix it is way off base…Most people want health insurance,,,,,,,,,they just can not afford it!……Obamacare did nothing to bring down cost……….in some areas due to additional federal taxes, fees, and more fees the cost may go up!…………They should have put together a federal re-insurance program to cover high claim cost and that would have brought down premiums. Unstead we give the house away to the uninsured and expect this will fix the system…..wrong…The bill is so complicated even the professionals can not understand it , let along the America public!
    I am sorry to say Obamacare will fail flat on its face…..I wish I was wrong…be need to fix our healthcare system!

  9. norman says:

    Duh? Some people simply don’t get it, do they? According to the CBO, Obamacare brings an estimated 30 million uninsured people into the private health insurance market. They will be buying private health insurance. That is a huge increase in the size of the private healthcare risk pool. Give the house away to the uninsured? Today, those 30 million uninsured people pay absolutely nothing. Get it? ABSOLUTELY NOTHING! In the future, they will pay at least something. That alone is an improvement on what we see today. Will some be so poor that they will qualify for government subsidies? Yeah, they will. Do they get subsidized today? Yeah, they do! The people that buy private health insurance today actually pay a hidden premium of $1200 per year to subsidize the freeloaders. Fact is, some people simply are blinded by their hatred for President Obama. They can’t think reasonably because they are filled with so much hatred.

  10. Joe says:

    30 million more insured sounds good. Half will be Medicaid and the other half subsidized. Who pays for that?

  11. Sam says:

    More GOP lies. They just can’t help themselves, can they? Born losers and born liars!